Don Norman, who coined the term ‘user experience,’ ponders:
The reason we often talk about empathy in design is that we really need to understand the people that we’re working for. The idea is that, essentially, you’re in a person’s head and understand how they feel and what they think. In my opinion that’s impossible …
Thank you!
I appreciate your response on my blog.
It may take a while for your comment to display because I moderate comments to filter out spam and other forms of abuse. Thanks for understanding!